Last updated: October 01, 2026

Thank you for shopping at Uncaptured Soul.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms apply to any products you purchased from us.

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Outcast Soul Co LLC, 8401 Mayland Dr STE A, Richmond, VA 23294.

Goods refer to the items offered for sale on the service.

Orders mean a request by you to purchase goods from us.

Service refers to the website.

Website refers to Uncaptured Soul, accessible from www.uncapturedsoul.com.

You means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for cancelling an order is 14 days from the date on which you received the goods, or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can do so:

By email: hello@uncapturedsoul.com

By visiting this page on our website: www.uncapturedsoul.com/contact

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

For goods to be eligible for a return, please make sure that:

The goods were purchased in the last 14 days.

The goods were not used or damaged.

You have your order number or the email address used at purchase.

The following goods cannot be returned:

Goods made to your specifications or clearly personalized.

Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.

Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Goods which are, after delivery, according to their nature, inseparably mixed with other items.

Digital products, such as The Uncaptured Reset guide, once downloaded.

We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.

Only regular priced goods may be refunded. Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

You are responsible for the cost and risk of returning the goods to us.

You should send the goods to the following address:

19309 Winmeade Dr. #216, Lansdowne, VA 20176, USA

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

If you need a different size, contact us at hello@uncapturedsoul.com within 14 days of receiving your order. Exchanges are subject to availability. Some sizes are limited and will not be restocked, so if your size is no longer available we will issue a refund instead.

We also replace goods you received defective or damaged.

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: hello@uncapturedsoul.com

By visiting this page on our website: www.uncapturedsoul.com/contact