terms & CONDITIONS
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Last updated: September 16, 2026
Please read these terms and conditions carefully before using our service.
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For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Country/State refers to Virginia, United States.
Company (referred to as either "the Company", "We", "Us" or "Our" in these Terms and Conditions) refers to Outcast Soul Co LLC, 8401 Mayland Dr STE A, Richmond, VA 23294.
Device means any device that can access the service such as a computer, a cell phone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by you regarding the attributes, performance or features of our service.
Goods refer to the items offered for sale on the service.
Orders mean a request by you to purchase goods from us.
Promotions refer to contests, sweepstakes or other promotions offered through the service.
Service refers to the website.
Terms and Conditions (also referred to as "Terms") means these Terms and Conditions, including any documents expressly incorporated by reference, which govern your access to and use of the service and form the entire agreement between you and the company regarding the service.
Third-Party Social Media Service means any services or content provided by a third party that is displayed, included, made available, or linked to through the service.
Website refers to Uncaptured Soul, accessible from www.uncapturedsoul.com
You means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
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These are the Terms and Conditions governing the use of this service and the agreement between you and the company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the service.
Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the service.
By accessing or using the service you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions then you may not access the service.
You represent that you are over the age of 18. The company does not permit those under 18 to use the service.
Your access to and use of the service is also subject to our Privacy Policy, which describes how we collect, use, and disclose personal information. Please read our Privacy Policy carefully before using our service.
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By placing an order for goods through the service, you warrant that you are legally capable of entering into binding contracts.
Your Information: If you wish to place an order for goods available on the service, you may be asked to supply certain information relevant to your order including, without limitation, your name, your email, your phone number, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that you have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any order, and that the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order.
Order Cancellation: We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to goods availability, errors in the description or prices for goods, and errors in your order.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Your Order Cancellation Rights: Any goods you purchase can only be returned in accordance with these Terms and Conditions and our Returns Policy. Our Returns Policy forms a part of these Terms and Conditions.
Your right to cancel an order only applies to goods that are returned in the same condition as you received them. You should also include all of the product's instructions, documents and wrappings. Goods that are damaged or not in the same condition as you received them, or which are worn simply beyond opening the original packaging, will not be refunded. You should therefore take reasonable care of the purchased goods while they are in your possession.
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
You will not have any right to cancel an order for the supply of goods made to your specifications or clearly personalized, goods which are not suitable to be returned due to their nature, goods not suitable for return due to health or hygiene reasons once unsealed, goods which are inseparably mixed with other items after delivery, or digital content not supplied on a tangible medium where performance has already begun with your consent.
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We are constantly updating our offerings of goods on the service. The goods available on our service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information regarding our goods on the service and in our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
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The company reserves the right to revise its prices at any time prior to accepting an order. Prices quoted may be revised subsequent to accepting an order in the event of any occurrence affecting delivery caused by government action, customs duties, shipping charges, foreign exchange costs, or any other matter beyond our control. In that event, you will have the right to cancel your order.
All goods purchased are subject to a one-time payment. Payment can be made through the payment methods we have available.
Payment cards are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.
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Any promotions made available through the service may be governed by rules that are separate from these Terms. If you participate in any promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a promotion conflict with these Terms, the promotion rules will apply.
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The service and its original content, features and functionality are and will remain the exclusive property of the company and its licensors. The service is protected by copyright, trademark, and other laws of both Virginia and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
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You assign all rights, title and interest in any feedback you provide the company. If for any reason such assignment is ineffective, you agree to grant the company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such feedback without restriction.
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Our service may contain links to third-party websites or services that are not owned or controlled by the company. The company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
The service may also display or link to content from Third-Party Social Media Services. The company does not endorse or assume responsibility for any Third-Party Social Media Service, and your use of them is governed by that service's own terms and privacy policies.
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We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions. Upon termination, your right to use the service will cease immediately.
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The entire liability of the company and any of its suppliers under any provision of these Terms, and your exclusive remedy for all of the foregoing, shall be limited to the amount actually paid by you through the service, or 100 USD if you haven't purchased anything through the service.
To the maximum extent permitted by applicable law, in no event shall the company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever, even if advised of the possibility of such damages.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so some of the above limitations may not apply. In those states, liability will be limited to the greatest extent permitted by law.
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The service is provided to you "as is" and "as available" and with all faults and defects without warranty of any kind. The company disclaims all warranties, whether express, implied, statutory or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
The company makes no representation that the service will meet your requirements, operate without interruption, or be error-free, or that any errors or defects can or will be corrected.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions and limitations may not apply to you. In such cases, exclusions and limitations will be applied to the greatest extent enforceable under applicable law.
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The laws of Virginia, excluding its conflicts of law rules, shall govern these Terms and your use of the service. Your use may also be subject to other local, state, national, or international laws.
If you have any concern or dispute about the service, you agree to first try to resolve the dispute informally by contacting the company.
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If you are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.
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You represent and warrant that you are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and that you are not listed on any United States government list of prohibited or restricted parties.
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If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible, and the remaining provisions will continue in full force and effect.
The failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.
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These Terms and Conditions may have been translated if we have made them available to you on our service. You agree that the original English text shall prevail in the case of a dispute.
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We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect.
By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the service.
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If you have any questions about these Terms and Conditions, you can contact us:
By email: hello@uncapturedsoul.com
By mail: Outcast Soul Co. LLC, 8401 Mayland Dr STE A, Richmond, VA 23294